Terms & Conditions

Therese’s Florist Newry are completely dedicated to your total satisfaction. If you have any suggestions or comments regarding our flowers please email us at [email protected].

Our Contact details:

Therese’s Florist
10 Corn Market
County Down
BT35 8BG

Telephone: +44 (0) 028 3026 5486
Email: [email protected]

General Delivery Information for all orders

We can only deliver to any town or townland listed on our website order form.

Order by 1 pm local time for same-day delivery. However, with seasonal peaks in demand, we cannot guarantee delivery of any items on the same day as you have placed the order.

Please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.

The only information sent with the gift is the personal message card. We don’t pass on any other details at all and don’t send out an invoice or receipt.

Flowers sent to schools, hospitals, military & business addresses will be delivered to a main reception or mailing room prior to internal distribution.

Substitution Policy

In the unlikely event of supply difficulties, Therese’s Florist reserves the right to substitute any product with any other type of equal quality and value. Product images may differ from actual product appearance. If a particular product is out of stock, we may replace it with a similar product of equal or greater value.

If the delivery charge is inadequate because an incorrect delivery town was selected on the order form, then we will the reflect the cost difference in the flowers that are provided.

If the recipient is not at home and we have been instructed to leave the flowers on a doorstep or other location, we will leave a card through the door to confirm delivery has been made. We are not responsible if the flowers are removed or damaged by a 3rd party after that.

Product pricing

Please note that prices of bouquets can sometimes fluctuate due to seasonal demand and changes in wholesale prices of flowers.

Delivery Charges

Please note that during exceptionally busy periods e.g. Mother’s Day we may add a delivery surcharge to cover the additional cost of transport and staffing during a weekend or holiday hours.

Returns Policy and Cancellation Rights

If you are in any way disappointed with our flowers or service, please telephone us on +44 (0) 028 3026 5486 or email us at [email protected]. Alternatively, you can write to us at; please note we must be informed within 24hrs of the flowers been delivered

Therese’s Florist
10 Corn Market
County Down
BT35 8BG
Northern Ireland

If you have cause for complaint this must be received within 24 hrs after despatch of the flowers.

Credit & Debit Card Security

Therese’s Florist will accept payment from all major credit and debit cards, including Visa, Mastercard and American Express. We also accept payment by PayPal.

Our website uses the Stripe for online credit card transactions. Stripe is an online payment platform that accepts and process payments online. Credit card details are captured within the Stripe’s secure platform, and no card details are stored on your computer or computers belonging to Therese’s Florist. You can read more about Stripe on https://stripe.com/.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Therese’s Florist and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of Therese’s Florist. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Therese’s Florist takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.